Stay On Top of Your Online Reputation and Local Directory Listings
Online reputation today is more important than ever. Customers leaving negative reviews can easily destroy a business, so why not try to prevent it in the first place? Our online reputation management, feedback, and local listing software trumps all others.
You get all of the following features for the price of one.
Manage Your Business Reputation
Increasing and encouraging customers to leave negative reviews has never been easier. The process is simple. When a customer has an experience with your company, the software will send them down an email funnel, asking them about their experience. It will ask them to rate you 1-5 stars and to leave some feedback. That information will always get relayed back to you, the owner.
If the customer gives you a rating of 4 or 5 stars
If you earned a good rating from the customer and they are happy with their experience, they will automatically get sent a follow up email, kindly asking them to leave a positive public review for you; providing them with the best possible links. This creates the best possible experience for your customers and a hands-off experience for you.
If the customer gives you a rating of 3 stars or below
If the customer responds with a bad or average rating, the customers experience with your company must have been off in some way shape or form. The business reputation software will send their feedback straight to your email, avoiding any negative public facing review about your company or organization. Once you have all the info about your customers experience, you can then handle the situation as you see appropriate. This is a great way to catch internal inefficiencies and bad employees.
Manage Your Local Directory Listings
There are many different platforms and online directories similar to Google Business, Yelp, and the other big leaders. Managing your information on all of the different websites is a daunting task, to say the least. Using our directory listings software, you are able to update 50+ local directories instantly, from just one dashboard. The software is able to fix incorrect information, make updates to information (for example if you have different seasonal hours), and it can claim any unclaimed listings for you.
This part of our software package alone will end up saving you many hours of hassle creating accounts and managing all of them. Other competitors of ours offer software similar to this, but the instant you stop paying them, all of your changes or information gets reverted, like you never paid for the software. The advantage of using our listing software is that after the 1st year, you can cancel and we WILL NOT revert your listing! You did pay for it after all!
Lots of Extras
There are a lot of other features that come along with this software package. For instance, they have the ability to responds to reviews, questions, or comments on social media platforms and directories. You can truly do so many things from one dashboard. There is a team constantly developing this software and keep bundling more and more into the same deal. For lack of time’s sake, we aren’t even going to try to keep up with them here.
88% of consumers trust online reviews as much as personal recommendations
90% of customers say buying decisions are influenced by online reviews
90% of Yelp users say that reviews affect their purchases